FRANCESCAINOCENTES.COM TERMS AND CONDITIONS

4. Shipments; Delivery; Title and Risk of Loss.

(a)             Upon successful processing of your order, we will arrange for shipment of the products to you. Products are shipped from Florida. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.

(b)             Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 5. Returns and Exchanges.

(a)             Except for any products designated on the Site as final sale or non-returnable, requests for refund or exchange of products must made within five (5) business days of delivery. You must contact our Customer Service Department via email at customerservice@francescainocentes.com to obtain a Return Merchandise Authorization (“RMA”) number before returning or exchanging your product. Only two exchanges are allowed per item. No returns or exchanges of any type will be accepted without an RMA number.

(b)             Returns or exchanges must be shipped via usps, ups, or fedex within 48 hours of receiving an RMA number to:

Francesca Inocentes, L.L.C.

5944 CORAL RIDGE DRIVE #192

CORAL SPRINGS, FL 33076

 

(c)            You are responsible for all shipping and handling charges on returns or exchanges unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and obtain a tracking number for proof of delivery.

 

(d)           All returned products will be inspected for condition and contents prior to any refund approval. All items MUST be returned new, unused and unworn with all tags and include all of the original packaging that you received it in with labels, stickers, garment and security tags still attached. For hygienic reasons, swimwear MUST be tried on over underwear, without removing the protective adhesive strip. A protective adhesive strip that is stained, soiled or shows signs of wear is not eligible for return or exchange. If any returned product fails to meet this criterion, no refund or exchange will be issued, and the product will be returned to you at your expense.

 

(e)            Refunds are processed within approximately ten (10) business days of our receipt of your product. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

6. Defects and Damages.

(a)            If you believe you have received a defective or damaged product, you must submit pictures of the defective or damaged area to our Customer Service Department via email at customerservice@francescainocentes.com within 24 hours of delivery. No refund or exchange will be issued for a defective or damaged product reported after 24 hours of delivery.

(b)           Eligibility for the return or exchange of a defective or damaged product will be approved or denied with an RMA number via email within 48 hours. No returns or exchanges of any type will be accepted without an RMA number.

(c)             Approved defective or damaged products must be shipped via usps, ups, or fedex within 48 hours of receiving an RMA number to:

Francesca Inocentes, L.L.C.

5944 CORAL RIDGE DRIVE #192

CORAL SPRINGS, FL 33076

 

(d)           All defective or damaged products will be inspected for condition and contents prior to any refund approval. All items must be returned new, unused and unworn with all tags and include all of the original packaging that you received it in with labels, stickers, garment and security tags still attached. Damages as a result of normal wear and tear, accidents, misuse, incorrect care and wash will NOT be considered defective. Please follow the care label instructions to keep the product in its best condition. If any returned product fails to meet this criterion, no refund or exchange will be issued, and the product will be returned to you at your expense.

 

(e)            Refunds are processed within approximately ten (10) business days of our receipt of your product. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

Last Modified: August 8, 2019